Monthly Archives: October 2018

Tips for Successful Project Delivery: Customer Engagement, Respect and Communication

What if a professional athlete set a standard where winning was not enough? Instead, they had to achieve a personal best or break a previous record year after year.

What if a new theme park opened on schedule, with no delays, and offered tickets to the first one million visitors to return at any time and bring up to 100 guests at no additional charge?

Welcome to my world. As an IT provider, I face the similar challenge: that is, delivering a project experience to customers that will not only achieve all project goals, but also blow them away.

I have delivered on hundreds of projects for customers in my career and I have seen projects go smoothly and poorly. I have seen projects end with both the customer and the provider feeling a sense of accomplishment, and I have seen projects drag on for months, even years and then dwindle out almost as if customer and provider conceded defeat for any of the following reasons:

  • lofty project goals
  • misjudged budgets
  • technology that couldn’t be wrangled in

Sound familiar to anyone? These are some of the reasons why PMI (pmi.org) reports that 89 percent of projects at high-performing organizations meet … Read the rest